Microsoft outage grounds 42 CEB flights, affects Davao airport
2024-Jul-20 08:00
CONGESTION. The Davao International Airport experiences passenger congestion on Friday (July 19, 2024) due to the Microsoft outage affecting airline operations globally. In a 6 p.m. advisory, the Civil Aviation Authority of the Philippines said there are flight delays and cancellations at the DIA due to the software glitch. (CAAP)
MANILA – Cebu Pacific (CEB) announced Friday night the cancellation of 42 flights as a result of the Microsoft system outage that caused disruptions in airline operations globally.
CEB earlier announced it is experiencing system downtime and would have to process passenger check-in process manually. It also advised passengers of possible delays.
Thirty-seven of the canceled flights were scheduled for Friday:
DG 6639/6640: Cebu – Pagadian – Cebu
DG 6839/6840: Manila – Siargao – Manila
DG 6853/6854: Cebu – Siargao – Cebu
5J 268/269: Manila – Xiamen – Manila
5J 310: Manila – Taipei
5J 331/332: Manila – Kalibo – Manila
5J 362/363: Manila – Macau – Manila
5J 459/460: Manila – Iloilo – Manila
5J 559/560: Manila – Cebu – Manila
5J 573/574: Manila – Cebu – Manila
5J 647/648: Manila – Puerto Princesa – Manila
5J 678: Manila – Shanghai
5J 753/754: Manila – Ho Chi Minh – Manila
5J 857/858: Manila – Zamboanga – Manila
5J 971/972: Manila – Davao – Manila
5J 981/982: Manila – Davao – Manila
5J 3951/3952: Manila – Davao – Manila
5J 5756/5757: Manila – Da Nang – Manila
5J 759: Manila – Jakarta
5J 751: Manila – Ho Chi Minh
5J 746: Manila – Hanoi
DG 6839/6840: Manila – Siargao – Manila
DG 6853/6854: Cebu – Siargao – Cebu
5J 268/269: Manila – Xiamen – Manila
5J 310: Manila – Taipei
5J 331/332: Manila – Kalibo – Manila
5J 362/363: Manila – Macau – Manila
5J 459/460: Manila – Iloilo – Manila
5J 559/560: Manila – Cebu – Manila
5J 573/574: Manila – Cebu – Manila
5J 647/648: Manila – Puerto Princesa – Manila
5J 678: Manila – Shanghai
5J 753/754: Manila – Ho Chi Minh – Manila
5J 857/858: Manila – Zamboanga – Manila
5J 971/972: Manila – Davao – Manila
5J 981/982: Manila – Davao – Manila
5J 3951/3952: Manila – Davao – Manila
5J 5756/5757: Manila – Da Nang – Manila
5J 759: Manila – Jakarta
5J 751: Manila – Ho Chi Minh
5J 746: Manila – Hanoi
Five of the canceled flights are on July 20:
5J 311: Taipei – Manila
5J 679: Shanghai – Manila
5J 760: Jakarta – Manila
5J 752: Ho Chi Minh – Manila
5J 747: Hanoi – Manila
5J 679: Shanghai – Manila
5J 760: Jakarta – Manila
5J 752: Ho Chi Minh – Manila
5J 747: Hanoi – Manila
The airline said it will send notifications to passengers once systems are working.
Affected passengers and those who would postpone their flights scheduled until July 21 will be offered free rebooking, it said.
Davao Airport congestion
On the other hand, the Civil Aviation Authority of the Philippines (CAAP) said the Davao International Airport (DIA) experienced congestion.
"There is already congestion at Davao International Airport Passenger Terminal Building caused by the system issue in Cebu Pacific, leading to delays and two flight cancellations," the CAAP said in a 6 p.m. advisory.
The Manila International Airport Authority (MIAA), operator of the Ninoy Aquino International Airport (NAIA), said only CEB and AirAsia Philippines were affected by the global technical issue.
CAAP and the MIAA said they have mobilized additional manpower to manage the queues at NAIA and DIA.
Medical teams are on alert, they added.
AirAsia Philippines said the outage is causing unexpected rebooting of machines, leading to some operational disruptions in check-in processes.
Another major local carrier, Philippine Airlines, on the other hand, said it is not affected by the software issue.
According to reports, tech giant Microsoft experienced technical issues late Thursday, and reported that cloud services have been restored on Friday. (PNA)